Privacy Policy

La Crosse Technology Ltd. (“La Crosse”, “we” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy was created to ensure the confidence of visitors (“you” or “your”) to the La Crosse View online applications (“Apps”), La Crosse Technology websites ("Site"), and users of our consumer devices (“Sensors”) which are often used in conjunction with the Apps to provide setup, support, monitoring, and alerting (collectively, our “Service”). This Privacy Policy explains information about how your Personal Information or Personal Data is collected, used, retained, and disclosed.  This Privacy Policy also demonstrates our commitment to fair information practices and the protection of your privacy.

Types of Information Collected

1. Personal Information

La Crosse collects information from you, third parties, Apps, and Sensors that are registered with us to operate, maintain, and provide you with the features and functionalities of the Service.   If you register to use these Apps, you may be requested to share personal information such as your name, company name, postal address, e-mail address, phone number, zip codes, and other personal information (“Personal Information”) in order to subscribe to access and use these Apps and receive information from the Sensors and Service. Our credit card processor will also request a credit card number from you for payment for products purchased on these Apps. Our credit card processor shall be solely responsible for collecting and processing your credit card number. La Crosse does not collect, store, or process any credit card numbers. If you communicate with us by email or complete online forms, we will require Personal Information that personally identifies you. La Crosse will also request your email address, mailing address, and phone number to: (i) have someone contact you for additional information; or (ii) in response to your request for information from us. With the exception of your primary email address, Personal Information can be updated at any time through your User Dashboard. If you need to amend your email address, you will need to create a new user account because each email identification serves as the unique identifier for that user.  You acknowledge that La Crosse cannot guarantee the privacy of personal information you choose to post publicly on the internet, including on the Site or social media pages.

2. Personal Data

While using these Apps, we will collect personal data for enabling, improving, and authenticating access to the Service such as your location, usage, performance data, crash information, Sensor information, contact details, content you provide through camera feature or your camera roll settings and other personal data (“Personal Data”).  This Personal Data will also be used to complete the setup of the Apps and Sensors and use the Service after that initial setup is complete.  The extent to which Personal Data is shared can be changed either within the App or within the settings of your device’s operating system.

3. Information from Children: 

La Crosse does not knowingly solicit or collect information from persons under 13 years of age (“children”). While there is no age limit to use the Site or the Apps, we ask that children not submit information to us without the consent of a parent or guardian. When we e-mail information to you, we will provide instructions that show you how to unsubscribe from receiving further e-mails. If your child requests to receive information from La Crosse without your knowledge, follow the instructions in our e-mail to cancel the request immediately. Parents can also contact La Crosse to access, change, or delete any personal information submitted by their child.

4. Other Information: "Cookies":

 La Crosse may collect information about you and your use of the Site or these Apps whenever you visit this Site or these Apps. This data helps us analyze and improve the usefulness of the information we provide at the Site or the Apps and the performance of the Site or the Apps. For example, we may collect various forms of information such as entry and exit points for the Site (i.e., referring URLs or domains) or the Apps, Site traffic statistics, and operating system and browser type (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site or the Apps.

In addition, when you request pages on our Site or on the Apps, our servers may automatically log your IP address. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. La Crosse may store some information on your computer in the form of a “cookie” or similar file to help us maintain and improve this Site or the Apps in many ways.

A “cookie” is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, associating such things as internet addresses, passwords, and preferences. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase “cookies” from your computer hard drive, block all “cookies,” or receive a warning before a “cookie” is stored. The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please refer to your browser instructions to learn more about these functions. Enabling cookies allows you to take full advantage of the features on the La Crosse Site and we recommend that you leave them turned on. If you elect to block the cookies, we will not be able to provide you with a personalized experience on our Site.

5. Use of Information Collected

La Crosse may use Personal Information to contact you. We use your e-mail address only to the extent necessary to send alerts and to follow up on specific questions requiring information from us. Visitors that give us their telephone numbers online will only receive telephone contact from us to send text message alerts or to respond to information requests. We may use Personal Information or Personal Data to enhance and personalize your user experience or carry out advertising and marketing in the App and for other internal purposes.  We strive to keep Personal Information and Personal Data collection to a minimum. For many features, we will only collect Personal Data when needed to enable a feature or provide the desired personalization.  For example:
  • Access to contact list information is only requested in the Apps when sharing Sensor data with another user and disclosure is clearly shown in the Apps.
  • Access to the Camera or Photos in the Apps is only used when performing functions you initiate like reading a bar code or adding a picture to a Sensor location.
  • Location data (often known as "Location Permissions") is only required while completing Sensor’s Wi-Fi setup and installation as required by the mobile device operating system running the Apps.

We may use non-identifying and aggregate Personal Information, Personal Data and Other Information to better design our Site and Apps and to share with service providers.

 

6. Sharing Personal Information and Personal Data

La Crosse will not sell, rent, share, monitor, edit, or disclose any Personal Information or Personal Data without your prior consent. La Crosse does not use this Personal Data for tracking your location and mobile device location access.  However, La Crosse may share your Personal Information and Personal Data for the following limited purposes:
  • Third Parties: La Crosse may share Personal Information with La Crosse business partners, service providers, or other La Crosse distributors in order to provide requested services, follow-up with you regarding opportunities, or additional requested information. La Crosse may also share Personal Information and Personal Data with other companies and individuals to perform functions such as sending postal mail, e-mail, and text messages, removing repetitive information from customer lists, analyzing data, and providing marketing assistance.
  • Legal Obligations:  La Crosse may share your Personal Information or Personal Data if we have a good faith belief that such action is necessary to: (1) comply with the legal process or other legal requirements of any governmental authority; (2) protect and defend the rights or property of La Crosse; (3) enforce this Agreement; (4) protect the interests of other users of the Site or the Apps or any other person; or (5) operate or conduct maintenance and repair of the Site, the Apps or equipment.

7. Protection of Personal Information and Personal Data

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Information and Personal Data that we collect. Our Apps allow you to delete your Personal Information and Personal Data directly without contacting us separately. Any subscriptions for Services can also be managed and canceled by your directly without contacting us by phone or email.


8.  User Choice Regarding Collection, Use, and Distribution of Personal Information and Personal Data

You may choose not to provide La Crosse with any Personal Information or Personal Data. In such an event, you can still access and use this Site and Services, but may not be able to participate in some of the Site’s, Apps’, or Services’ capabilities. When possible, we strive to enable as many features and functions, of the Site, Apps and Services as possible when you do not provide access.

9. Links to Third-Party Websites

The Site may contain links to other websites. La Crosse is not responsible for the privacy practices or the content of such websites. We have no control over the use of such websites, and you should exercise caution when deciding to disclose any Personal Information on or to the owners of these websites.

10. Changes, Updates, and Modifications to this Privacy Policy

La Crosse reserves the right, at any time and without notice, to change, update, or modify this Privacy Policy, by posting such change, update, or modification on the Site or the Apps. Any change, update, or modification will be effective immediately upon posting on the Site or the Apps. Changes, updates, and modifications to the Privacy Policy will continue to govern your use of the La Crosse Site or Apps even if you do not receive notice of the change, update, or modification.

11. How to Contact Us

Should you have other questions or concerns about our Privacy Policy, please call us at (608) 785-7920 or e-mail us using the La Crosse View contact form at: http://bak.sanmingzhi.net/support/

Rev. 4/12/2023